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| Sunday, 26 October 2003 |
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Business |  |
| News Business Features Editorial
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SLT introduces second phase of billing system by Pelham Juriansz Sri Lanka Telecom (SLT), the leading telecommunications provider in the country, introduced the second phase of its Geneva Integrated Customer Care and Billing Information System Implementation, last Wednesday. The new bill format will provide 300,000 SLT subscribers with a comprehensive and accurate bill. "We introduced this bill with the intention of improving customer services because of the redundancy of the current telecom billing and revenue system that was installed in 1997, which is running out of capacity. This eventually led SLT to implement the Geneva Integrated Customer Billing System," said D.W.R. Wijeweera, Head of Division, Billing System, SLT. The new bill format aims to be more customer-friendly and tamper-proof, enabling SLT to provide customers with quality and efficiency in all areas of service. This is yet another step in its ongoing efforts to provide customers with the best possible service. The new bill format will be more educative to the public and it will help reduce any queries and misconceptions the public may have about the bills. The new system is not cost saving, but ensures privacy for the customer while the structure is more user friendly. It also ensures complete security of data and is issued in two sizes according to call details. The bill sent to domestic customers contains charges for national calls while the bigger bill (A4-sized bill) consists only of IDD call details, which is mainly used by corporate clients. The manpower and time used in the production of this bill format is minimal, saving time and costs, the SLT said. This is the first time that SLT has outsourced the printing of bills to a privately owned company - Topan Forms (Pvt) Ltd, which uses high technology to print these bills. |
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