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| Sunday, 25 April 2004 |
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| News Business Features Editorial
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DHL launches 'Air Cross' services in Sri Lanka DHL, the world's leading express and logistics company, last week announced the launch of Air Cross in Sri Lanka. Air Cross, which is an extension of DHL's popular Import Express service, allows DHL's customers to arrange delivery directly from their overseas suppliers to international and domestic customers. This eliminates the need for additional legs in their supply chains, reducing warehouse and inventory costs, and gives more time to market. With the introduction of Air Cross, customers in Sri Lanka can now arrange to have a shipment picked up and delivered directly between any two of more than 220 countries and territories, while settling all charges locally in their home currency. This gives customers the benefit of upfront pricing and eliminates any hidden costs. Payment in the home currency of the customer also avoids uncertainty as a result of currency fluctuations and makes it easier for customers to allocate their costs. The distribution process is also simplified, as the procedure of importing the goods and then subsequently exporting them to the end-user is removed. This eliminates unnecessary import duties and cuts down customers' lead times significantly. For example, the Air Cross product allows a customer in Sri Lanka to pick up a shipment in Madrid, Spain and have it sent to Sydney, Australia while getting billed in Sri Lanka. John Pearson, Commercial Director, DHL Express Asia Pacific, said, "With Air Cross, customers are now able to enjoy the simplicity and control of one fixed price, one point of contact, and one invoice for all their direct supply chain requirements." There have been several notable developments for DHL in the Asia Pacific region during the past quarter. Earlier this month, DHL launched Global Customer Solutions (GCS), a new business unit, to manage its top global customers. GCS offers a customer-focused approach, the first of its kind in the industry, rather than one led by product or geography. In February, the DHL Asia Pacific Quality Control Centre, the first in the DHL global network, was set up in Singapore and acts as a nerve centre to provide a real-time link for countries to manage and monitor the movement of their shipment. "We are committed to offering our customers a level of product and services that will give them the best in terms of choice, efficiency, quality and reach. This underlines DHL's drive to be the leader in the express and logistics business here in Asia Pacific", Pearson added. About DHL : DHL is the world's leading express and logistics company offering customers innovative and customised solutions from a single source. With global expertise in solutions, express, air and ocean freight and overland transport, DHL combines worldwide coverage with an in-depth understanding of local markets. DHL's harmonised international network links more than 220 countries and territories worldwide. DHL continues to be at the forefront of technology and, with over 170,000 dedicated employees, guarantees fast and reliable services aimed at exceeding customers' expectations. Based in Brussels, Belgium, DHL is 100% owned by Deutsche Post World Net. |
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