HNB bags MoneyGram award for Service Excellence

Pamela Patsley (Chairman/CEO MoneyGram) Juan Aqualimpia (SVP/Chief Marketing Officer MoneyGram) Reshanka Abayasekara Assistant General Manager-Correspondent Banking and International Operations Hatton National Bank and Harsh Lambah (Regional Director South Asia MoneyGram).

Hatton National Bank (HNB) with correspondent arrangements worldwide, has provided legitimate channels in bringing home much valued earnings of Sri Lankans employed overseas as well as former Sri Lankans now domiciled overseas who remit to their kith and kin in the island.

MoneyGram is an accepted and trusted organisation that teamed up with HNB in 2002 and facilitates remittances to Sri Lanka from 190,000 locations worldwide.

Currently HNB is MoneyGrams' Super Agent in Sri Lanka. A conference was held in Cochin India from April 20 to 23 for all MoneyGram agents in South Asia and Middle East.

At this conference, MoneyGram presented an award `Excellence in Customer Service' for 2009 to HNB.

Incidentally this is the third award HNB has received from MoneyGram over the years.

In 2007 HNB received an award for `Best Signage Collaboration Project' at the conference held in Shanghai and in 2008 received an award for `Most Productive Network of Locations' at the conference held in Goa in India. The importance of South Asia and Middle East as remittance hubs be it sending or receiving was amplified by the fact that this years Agents Conference was chaired by Ms Pamela Patsley the new Chairman/CEO of MoneyGram. Other dignitaries from MoneyGram also participated at the conference and they included Harsh Lamba Regional Director South Asia and Gautam Kalro - Regional Manager - South Asia.

Reshanka Abayasekara (Assistant General Manager Correspondent Banking and International Operations) of HNB represented the bank at the conference and also made presentation on `Customer Excellence and Customer Promotion'.