Sri Lanka Telecom receives ISO 9001:2008

Sri Lanka Telecom (SLT) was recently awarded ISO 9001:2008 certification by the Sri Lanka Standards Institute (SLSI) for its Quality Management System established in its Call and Customer Service Centres.

The Customer Service Centres include Regional Telecom Offices and Teleshops at Havelock town, Maradana, Nugegoda, Ratmalana, Wattala, Kotte, Kalutara, Panadura, Anuradhapura, Chilaw, Gampaha, Gampola, Kandy, Kurunegala, Matale, Negombo and Polonnaruwa and also their associated Account Offices. Customer Service Centres are the most important customer touch points where customers can meet SLT staff to obtain required services.

The SLT Call Centre is another important customer touch point, providing services such as customer complaint handling, information on SLT products and services and operator assistance on local and international calls and telegram services. The main office of the SLT Call Centre is located in Colombo with four regional branches in Kandy, Galle, Anuradhapura and Matara.

CEO of SLT Greg Young said, "The telecommunication industry in Sri Lanka has seen tremendous competition. We compete on a platform of quality - to deliver superior services to customers.

The implementation of ISO 9001:2008 will help to streamline SLT activities and encourage improvement for the benefit of our customers".