HNB opens 350th ATM

Dr. Upali Ranasinghe, (Colombo North Teaching Hospital-Ragama), Dr. G. Wijesooriya, Director - Welisara Chest Hospital, Asst. General Manager (Personalized Financial Services) HNB, P. Sridharan, Dr. Kapila Wickremanayake, Deputy Director (Colombo North Teaching Hospital-Ragama), Manager - Ragama Customer Centre, K. R. J. Perera, Senior Manager (Payment Channels), HNB Prasad Bastiansz at the 350th HNB ATM site.

HNB has kept to its commitment to aggressively expand the bank's electronic delivery channels with the commissioning of the 350th ATM. The 350th ATM was opened at the Ragama General Hospital Premises. The bank currently maintains 291 on-site (at customer centre premises), and 59 off-site ATMs spread across the island. This number also includes two drive-thru ATMs located at the Bank's Head Office, 'HNB Towers', and at its Priority Banking Centre at Greenpath.

The 350th ATM was opened by Assistant General Manager-Personal Financial Services HNB, P. Sridharan recently.

During the year 2010, 40 new ATMs were commissioned of which 27 locations are outstation, and 14 are off-site locations at key public places. This consolidates HNBs position of having the widest spread of ATMs in the country. The HNB ATM network not only caters for the bank's own debit and credit card holders, but also for all VISA, MasterCard, credit and debit cardholders of Sri Lanka and tourists.

The entire HNB ATM network has been upgraded providing the stable backbone required for this aggressive expansion. An advanced ATM monitoring system coupled with a 24 x 7 customer help desk, improved service levels by reducing response time. The upgrade to ATM services included the dispensing of Rs. 2,000- denomination notes at selected ATMs and increase of withdrawal limit to Rs. 100,000- at all ATMs.