DHL Express Sri Lanka grooms internal talent

DHL Express Sri Lanka has appointed Flinton Vigneswaran (Vicky) Merrion as the new National Customer Service Manager. He succeeds Dennis Moraes who was recently appointed as Performance Excellence Manager for Asia Pacific and Emerging Markets (APEM).

Vigneswaran (Vicky) in his new role will be responsible for executing customer service oriented initiatives and strategies that will ensure service excellence delivery for DHL customers. Vigneswaran (Vicky) will oversee operations of the contact centre, customer care and customer service development.

Based out of the DHL Express Colombo office, Dennis will be responsible for support in developing, executing and managing regional customer service initiatives outside of the top 30 Asia Pacific Emerging Market (APEM) countries.

Commenting on the recent appointments, Manish Patel, Country Manager, DHL Express Sri Lanka said: "Dennis and Vigneswaran (Vicky) have been with DHL for over 10 years and their experience will be an added advantage, for customers as well as improvement in internal processes.

Grooming and developing talent for internal promotions is a rewarding experience and is in line with our corporate philosophy to be an 'Employer of Choice' across the region."