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Sunday, 1 April 2012

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PC House introduces IT help line

The PCH 9 to 9 Showroom, celebrated its second year with the launch of its new 9 to 9 IT Call Centre - offering consumers a dedicated hotline to solve all their IT problems.

The hotline - 0772 999 929 will be available to customers from 9 am to 9pm , 365 days of the year, with a team of experienced IT professionals who will answer questions and resolve IT problems over the phone. All 9 to 9 customers and non-customers can contact a resource person via the hotline for queries regarding any IT related issues.

This dedicated IT Help Line offers guidance with any ICT product related inquiry, and will provide professional consultancy in a range of areas including the selection of the best suited products to satisfy the customers' requirements, product specifications and benefits, getting started with new products, overcoming and troubleshooting for software crashes and malfunctions, and general technical support in using all kinds of IT products.

These services will be offered especially for the portfolio of over 3,000 brands marketed by PCH 9 to 9 superstores.

"We saw the need for a superior IT store that brought together everything and anything IT related under one roof when we launched our flagship store, and the response from our customers since, has been extremely positive," said Head of Retail and Regional Operations Thufail Musadeen. "The objective of setting up this facility is part of our continuous effort to set the standard in the Sri Lankan ICT industry. PCH's 9 to 9 showrooms are also introducing an added free service to its corporate clientele in Colombo and Kandy.

 

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