PC House introduces IT help line
The PCH 9 to 9 Showroom, celebrated its second year with the launch
of its new 9 to 9 IT Call Centre - offering consumers a dedicated
hotline to solve all their IT problems.
The hotline - 0772 999 929 will be available to customers from 9 am
to 9pm , 365 days of the year, with a team of experienced IT
professionals who will answer questions and resolve IT problems over the
phone. All 9 to 9 customers and non-customers can contact a resource
person via the hotline for queries regarding any IT related issues.
This dedicated IT Help Line offers guidance with any ICT product
related inquiry, and will provide professional consultancy in a range of
areas including the selection of the best suited products to satisfy the
customers' requirements, product specifications and benefits, getting
started with new products, overcoming and troubleshooting for software
crashes and malfunctions, and general technical support in using all
kinds of IT products.
These services will be offered especially for the portfolio of over
3,000 brands marketed by PCH 9 to 9 superstores.
"We saw the need for a superior IT store that brought together
everything and anything IT related under one roof when we launched our
flagship store, and the response from our customers since, has been
extremely positive," said Head of Retail and Regional Operations Thufail
Musadeen. "The objective of setting up this facility is part of our
continuous effort to set the standard in the Sri Lankan ICT industry.
PCH's 9 to 9 showrooms are also introducing an added free service to its
corporate clientele in Colombo and Kandy.
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