Learning to value clean water
When the sky is heavy with rain and water flows freely from the tap,
it can be easy to forget the costs of treatment and delivery.
Last spring when the utility Thames Water launched a campaign to
raise awareness of southeast England's growing water stress,
photographers were quick to snap up pictures of buses, emblazoned with
'We are in drought', splashing umbrella-toting passers-by. The irony in
these images captures a widespread conundrum. Despite the impression of
water plenty, the need for conservation and efficiency is greater than
ever, as rising demand and climate variability place increasing strain
on groundwater reserves.
In the UK and around the world, suppliers are trying to bolster
customers' understanding of local water resources with campaigns to make
it plain that - while many consider water a human right - its treatment
and delivery must be paid for.
"Water is a hidden service", says Michael Deane, Executive Director
of the US National Association of Water Companies. "People see rainfall,
and ask, why should I pay for water? They don't realise what they're
paying for is pumping, pipes and infrastructure, and that capital is
necessary for preserving future resources."
Despite the low-level of public knowledge, Deane maintains that
communicating the environmental and public health importance of clean
water increases customers' willingness to use resources more efficiently
and pay higher rates.
Thames Water is doing just that. In partnership with WWF-UK, the
local council and the not-for-profit efficiency consultants Waterwise,
the utility is taking steps to reduce Swindon's water use - which, at
164 litres per person per day, is well above the UK Government's target
of 130 litres.
The project, which won the Environment Agency Chairman's Award at the
2012 UK Water Efficiency Awards, includes distributing free home
water-saving devices, as well as educational outreach to establish
explicit connections between the tap and the region's valued rivers. It
has reduced Swindon's overall water use by 560,000 litres per day. A
drought campaign by Thames Water delivered encouraging results. In its
first week, over 20,000 people visited its 'Waterwisely' website - 15
times more than usual - and during May's hot spell its customers' water
use went down by 100 million litres.
Crucially, independent research revealed that, thanks to the
campaign, just under 90 percent of customers understood that there was a
water shortage despite record spring rainfall, and 72 percent understood
why.
More crucially, 89 percent said they would either continue to use as
little water as possible or would continue to use less than they did
before the drought.
Anglian Water's area of operations includes some of the driest parts
of England.
It also has one of the country's fastest growing populations, so it
is particularly important for businesses operating in the region to save
water.
Bob Wilson, Director, Anglian Water Business explains: "We urge our
business customers to develop a water strategy which takes into account
all the financial and environmental costs of using water, including
associated energy use and carbon emissions." They are offered a range of
services, including assistance in finding and fixing leaks.
Through its Love Every Drop campaign, the utility also helps
customers to better understand the value of water.
Part of that is finding ways to reduce water waste, with the goal of
reducing daily, domestic use by 20 litres per person. Domestic customers
are encouraged to install meters and are offered free water-saving
devices. As Andy Brown, Anglian's Head of Sustainability, notes: "The
impression of wet weather makes people assume they don't need to be
careful with water use, but once they understand the facts - like how
much water is used for a shower or washing their car - they become much
more responsive."
For the same reasons, plentiful rainfall in the US Pacific Northwest
could hamper efforts to improve water efficiency.
However, current consumption rates in Washington State are now as low
as they were in 1957, thanks to one of the country's most effective
consumer conservation programs. The Saving Water Partnership (SWP) for
Seattle has reduced overall water usage by a cumulative total of 9.56
million gallons per day from 2000 to 2010, despite regional population
and economic growth."The success of our projects is that we don't just
give consumers tips on how to save water: we provide them with a 'why'
message", says Al Dietemann, who leads SWP.
The agency installs free water-saving hardware, and offers
educational messages via print, radio and television, in English and the
languages of the large East African and First Nations populations. It
also engages local leaders to spread conservation values. "Social
marketing is much more effective than having utilities preach change to
customers," adds Dietemann. "We create tailored messages that relate to
local cultures and activities in ways that people can understand."
One of the most effective campaigns tied domestic water use to the
local watershed, around which much of the area's recreational and
industrial activities revolve.
In particular, the watershed is home to one of the largest wild
salmon runs in the US, and so the agency used imagery to help customers
see how water use could affect the health of the river and its stocks.
Seattle authorities are hardly alone in making appeals to local
values. In Texas, among other states in the US South, the
federally-sponsored 40 Gallon Challenge prompts citizens to "take the
pledge to conserve water" for their county and state.
In the Middle East, the Jordanian Government and the Palestinian
Hydrology Group have framed consumer water saving initiatives in
relation to religious emphases on conservation. Scarcity is a global
problem, but water use and ethics vary widely by region The European
Commission's Generation Awake campaign caters to a younger, more
ecologically savvy cohort, urging citizens to address over-consumption
with the aid of 3D animation, videos and social media. This project aims
to help consumers understand how water resources are not bound by
national borders, and to encourage a pan-European ethos of conservation.
While scarcity is a global problem, water use and consumer ethics vary
widely by region.
Campaigns work best when they target local concerns, says Deane.
"People don't want to pay for abstract issues like climate change in
their water bill - it's hard enough to get people to pay for ageing
pipes. But they will pay and conserve when they understand how water
issues affect their own communities."
For Andrew Tucker of the UK's Energy Saving Trust, it's also
important to help the people see the connections between water use and
energy efficiency. Energy saving, he says, has steadily become part of
mainstream culture, and consumers recognise that simple steps, like
switching off lights, will be rewarded through lower bills. Water, by
contrast, is relatively cheap when compared to other services, and
rarely metered (in the UK). Although prices have been steadily
increasing, efficiency measures don't necessarily result in significant
cost savings on the water bill.
The Trust's Water Energy Calculator, which has been adopted by
several of the nation's utilities, helps consumers see how energy and
water usage go hand in hand. It processes personal variables, such as
home and family size, geographic location, and whether the household has
a garden and swimming pool, to identify where waste is occurring. It
then generates tailored tips for improved efficiency. "None of it is
rocket science", says Tucker.
"There are clear measures you can take to reduce use and improve
efficiency. The challenge is the broad shift in mindset that makes these
actions standard practice."
- Green Futures
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