Etisalat upgrades prepaid system

Etisalat Lanka recently revamped its prepaid solution suite, upgrading to a state-of-the-art platform which enables high speeds, world-class connectivity and precision in obtaining products and services, in its continuous efforts to offer the best customer experience on its all-IP network.

The mobile telecommunications network is joined by Amdocs, a global provider of customer experience solutions, as the technology partner in this venture which introduces a world-class product for customers to obtain prepaid system services.

The upgrade increases efficiency for greater flexibility for Etisalat prepaid subscribers in billing transactions and obtaining a comprehensive portfolio of products and services.

“Etisalat is perpetually committed towards investments that truly benefit the customers. We make every effort to constantly be innovative in our approach and service offerings, to ensure a world-class experience is delivered to customers,” said Chief Executive Officer, Etisalat Lanka, Wail Salman.

“At Etisalat, we believe in a continuance of our network advancements. The upgraded platform which enables customers enjoy an enhanced customer experience, is one among many initiatives aligned in the service pipeline,” he said.

“In December we further expanded our coverage by deploying 200 base stations islandwide within 100 days. In less than two months, we successfully completed a significant system upgrade,” Salman said.

“This project demonstrates the strong, long-term partnership between Amdocs and Etisalat and the mutual commitment to Etisalat’s success. In an era with rising customer expectations, rapid technology advancement and intensified competition, Etisalat continues to strengthen its competitive advantage in the Sri Lankan market, and we are proud to have been a key enabler of this for so many years,” said Vice President, Product and Solutions Marketing, Amdocs, Rebecca Prudhomme.