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Sunday, 25 October 2015

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DIMO conducts Mercedes-Benz technical service

'My Technical Specialist, My Service', a free technical service program organised by Mercedes-Benz Passenger Vehicles Service Division of DIMO attracted over 50 vehicles.

Technical Expert, Daimler AG, Tommy Hart conducted the 10-day program at the Mercedes-Benz Centre.

It was designed for Mercedes-Benz E-Class W211 and S-Class W221 models. Participants also received a 25% discount on Mercedes-Benz genuine spare parts. Each participant received a free technical report on their Mercedes-Benz vehicle while Hart inspected each vehicle personally and provided technical advice in relation to maintaining their 'star'.

This was a good opportunity for Mercedes-Benz owners to meet a qualified technical expert and get advice and expertise on maintaining a Mercedes-Benz.

General Manager, Mercedes-Benz Passenger Vehicles Service, DIMO, Tharanga Gunawardena said, "This shows our true commitment for service excellence and customer satisfaction.

"Almost all the customers who visited the centre obtained technical advice from the manufacturer which was a rare opportunity for them.

"Customer interest in this campaign was evident through their enthusiasm for booking time slots for their Mercedes-Benz cars. Each day during the campaign, we were full with bookings and there was a limited number of bookings we could accommodate per day," he said.

"We got a tremendous feedback from customers. Our team at the Mercedes-Benz service are always geared to offer the best customer care and service. Campaigns of this nature further strengthen our approach and dedication to service excellence," Gunawardena said.

 

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