HNB bags National Productivity award
Hatton National Bank (HNB) was the only award winner in the 'Service
Sector - Large' category at the National Productivity Awards 2014 at the
New evaluation criteria was introduced to the competition to elevate
it to the standards of productivity awards in Japan, China, South Korea
and other member states of the Asian Productivity Organization.
HNB was the only applicant in its category eligible for an award
under these new internationally accepted standards. Prime Minister Ranil
Wickremesinghe was the chief guest. Representatives of over 100 reputed
companies and organisations were also present.
The National Productivity Awards was organized by the National
Productivity Secretariat (NPS) of the Ministry of Public Administration
and Management under the direction of the Ministry of Public
Administration, Local Government and Democratic Governance.
Chief Operating Officer, HNB, Dilshan Rodrigo said, the journey for
transformational improvements in productivity at HNB was launched in
2012 during the bank's Strategic Planning Sessions where it was
recognized that real efficiencies were hidden within the traditional
banking channels, systems and processes. Therefore, it was decided to
challenge the business model and processes to realize quantum
improvements in productivity and efficiency.
An Operational Excellence committee was set up in 2012, followed by a
Process Improvement and Change Management (PICM) unit in 2013. A
decision was made to approach this transformation with internal
resourcing without the services of external consultants initially, he