Bharti Airtel Lanka, a subsidiary of Bharti Airtel Limited, one of the leading telecom companies, today said that it has entered into an agreement with IBM to manage its comprehensive IT infrastructure and application requirements for the Sri Lanka market.
The agreement forms part of Airtel's innovative business model based on outsourcing of IT and Networks to achieve business leadership through enhanced performance and efficiencies.
The agreement takes into account the consolidation, transformation and management of comprehensive IT infrastructure and applications of Bharti Airtel Lanka (Pvt) Ltd by IBM Sri Lanka, and also includes customer facing applications such as billing and customer relationship management (CRM).