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| Sunday, 24 March 2002 |
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Business |  |
| News Business Features Editorial
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ETF
website to help customers better
The relationship between the public and the Employees Trust Fund (ETF) is expected to be further enhanced following the recent launch of the ETF website. This will be of help to the members to get to know the array of benefits they are entitled to through the ETF. Ceremonially opening the website, the Secretary to the Ministry of Finance, Charita Ratwatte commended the ETF staff for introducing this service and said he hoped that now it will be a less painful retirement process for those who wind up their careers. He called upon the staff to make theirs a service-oriented, customer caring, positive organisation. Among the benefits ETF provides to members are free life insurance, disability insurance and assistance for intra-ocular lens implants and heart surgery which have been in existence for quite sometime but not known to most customers. Even details of the scholarship scheme for members' children were not known to many. Awareness will now be created through the website. The website will also make the claims procedure simpler and quicker. The claimant can now download the relevant application forms and even verify the lead time for claims payments. The website which is designed and hosted by Lanka Internet Services will have an option poll which will enable the public to log on suggestions for improvement. A clipboard will be introduced soon giving details of recent developments such as payments through the bank network and remission of payment using a pay card. Information relating to house ownership scheme and 'Shramasuwa Rekawarana' medical and hospitalisation insurance scheme, among many other benefits are also available in the website. Following the recent restructuring of the Employees Trust Fund Board, several initiatives are now in operation to improve efficiency. |
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