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| Sunday, 28 March 2004 |
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Business |  |
| News Business Features Editorial
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CAA to protect rights of consumer The Consumer Affairs Authority (CAA) will establish branches in every district with a view to protecting consumers' rights in the country, before the end of the year. With the establishment of these branches in every district,the government would be able to coordinate effectively with consumers as well as traders at grassroots level, said Minister of Commerce and Consumer Affairs Ravi Karunanayake. This would also help to minimise violation of consumers' rights to a great and take errant traders to book, he said . The CAA had already been instructed to recruit graduates from respective areas to deal with the relevant work in a bid to stop unscrupulous traders exploiting the situation. CAA Director General, Kithsiri Gunawardena, said that these branches would essentially entertain all complaints and inquiries from consumers, except matters relating to policy issues, and make investigations. Initially, the CAA would initiate this concept at regional level before extending it to every district in the country, he added. CAA branches would be established in every district before the end of the year to make the objective a reality and meaningful, he said. The CAA would work closely with government institutions including Ministry of Health, Sri Lanka Customs and Weight and Measurement Department under the Ministry of Commerce and Consumers affairs, to render an efficient service for the benefit of the consumers, and initially 25 branches would be set up throughout the country. Complaints of selling consumer items at higher prices, short measure, inferior quality, outdated (after expiry date), unhygienic were rampant throughout the country and it was time that firm action taken to arrest the situation. (HHS) |
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