Advertorial
What the customer looks for when buying
Dr. Ranjan MADANAYAKE
Lux is a product from Unilever a leading consumer goods company. It
is a beauty soap. It lathers very well and has good fragrances. With all
the glamorous film stars they use for its marketing communications, it
is certainly the most glamorous brand of soap in the market when
compared with its competitors.
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Dr. Ranjan Madanayake |
This is the typical perception of a Lux user.
In the above we see three elements:
* The corporate element - Unilever
* The product element - Lux
* The competitive element - Other brands in the market
Thus the market has positioned Lux as a product from Unilever, good
quality and more glamorous than others.
Market buying behaviour
Markets either organisational or individual buy value in products,
services or ideas and when buying such value propositions three
important constituents play an integral part in the decision making
process.
* The corporate element - Whom
* The product element - Value
* The competitive element - Others
From whom, what value and is it better than others are the questions
that markets ask of the brands before they acquire them. Ultimately the
purchase decision is driven by market positioning and how well that
positioning is delivered through the tactical components of the
marketing process, namely the elements of the marketing mix.
Positioning triangle
In view of the foregoing, when positioning a value proposition one
needs to be very concerned of the above three elements of positioning
which can be known as the positioning triangle:
* Corporate Positioning - Business that produces value
* Product Positioning - Vehicle that delivers value
* Competitive Positioning - Competitors who offer alternative
valueThe above are what companies or organisations must drive and if
correctly done will result in Market Positioning where the market will
position the value proposition as desired by the company.
In the final analysis what matters is the market positioning: from a
reliable company, good quality, better than others and hence the choice.
Mercedes is positioned as being `most prestigious' i.e. Mercedes owns
the `most prestigious' position. Similarly Volvo owns the `safest'
position and also `durable' position, whilst BMW `the ultimate driving
machine'.
Corporate positioning
In reality a business would incorporate the company first and then
develop and produce offerings. But what is first communicated is always
the offering and not the company, thus at this stage it may seem a cart
before the horse situation.
Often than not you would go with the offering to the market first and
upon its success build the corporate image.
This is myopic, corporate positioning should be approached through PR
and publicity route in the case of newly incorporated corporates. Media
conferences, media releases and CSR programmes can provide the initial
awareness and favourable image to the corporate.
Thereafter when value propositions are developed the corporate
positioning programme must be initiated as matter of importance with
community development and similar projects. Often corporate positioning
is relegated to a secondary role.
Product positioning
Value proposition is the total value package promised by the company.
The product is a vital element and the vehicle that delivers the value
proposition.
The product embodies a service; an idea or offering that delivers
value. In positioning a product companies need to go beyond a broad
positioning as done in the case of corporate positioning.
Competitive positioning
Many marketers neglect competition when it comes to positioning. But
it is most essential that they don't, purely because the threat of
losing market share and revenue is to a direct or an indirect
competitor. Problem for Coke is Pepsi, Fruit Juice, Water, etc.
Hence one must focus on competition. Positioning is the ultimate
strategic element of the marketing process.
The positioning process must relentlessly focus on the positioning
triangle - corporate positioning, product positioning and competitive
positioning as they form the fabric of market positioning. Market
positioning is not done by the business; it is done by the minds of the
target market it serves. Market positioning will initiate, influence and
drive market demand for a company's value propositions or even impact
negatively to reduce demand.
To be continued
Janashakthi rewards excellence
Janashakthi Insurance recently rewarded over 150 top sales achievers
at their Annual Awards for Excellence 2009, held on Tuesday March 24 at
the BMICH.
The Awards were given for the 15th consecutive year since 1995, under
the distinguished patronage of Chief Guest, Chairman W. T. Ellawela,
Guest of Honour, Deputy Chairman C. T. A. Schaffter, Managing Director,
Prakash Schaffter and the Janashakthi Board of Directors.
Top management, special invitees and selected staff completed the
list of over 1200 invitees.
Honour high flyers
The awards are Janashakthi's springboard for excellence that
recognise, reward and honour high flyers not only in sales and marketing
but in several other areas including sports and athletics. Rewarding
individual successes, outstanding team achievements as well as effective
partnerships, they showcase Janashakthi's commitment to innovation and
to delivering continuous service improvements.Janashakthi awards evening
is the most spectacular ceremony in the company's calendar and one of
the most notable events in the industry, and is eagerly awaited by staff
from all over the island. Over 150 winners demonstrating the highest
standards of best practice and innovative initiatives during 2008, vied
for the much coveted title of Chairman's Club; only a select seven, the
cream of the winners, were accorded the honour of membership in this
prestigious club this year, P. K. A. S. Jayanath Alwis , W. T. Cassim,
P. D. Chandrarathne, H. L. A. Harshana, L. A. N. Danushka, M. R. Fairoze,
and K. M. Rajmohan.
MDRT
Two highflying members of the Life sales team qualified for the
prestigious MDRT (Million Dollar Round Table) in 2009, G. S. Ruwan
Kumara who is the fifth time qualifier of MDRT, and R. Azmeer, who
qualified for the first time. The company also felicitated 18 IQA
(International Quality Award) and 93 IAP qualifiers including 11
platinum qualifiers awarded by the world's largest life insurance
research agency LIMRA
Help desk to fight Mealy Bug
In response to the emerging menace of the `Mealy Bug' (Piti Makuna),
a virulent pest which is attacking many species of fruit and foliage
plants, Hayleys Agro Products Limited (HAPL) has set up a special `Help
Desk' to provide advice and assistance on combating this outbreak.
Company experts manning the Help Desk can be reached on 2688960-3
(office hours) and 077 2942736 or 077 2885079 (outside office hours) for
free advice and guidance on steps to be taken to arrest the spread of
Mealy Bug which has already destroyed plants in many home gardens in the
Western Province and spread to several agricultural areas in other parts
of the country, the company said.
Extension staff
In addition to the support offered through this Help Desk, HAPL has
also deployed teams of extension staff to conduct educational campaigns
through mobile units and has mobilised control measures such as spraying
programs in 12 areas in the Colombo and Gampaha districts. The company
is also working closely with the Department of Agriculture to fight the
rampant Mealy Bug threat, its General Manager, Crop Protection Division
S. M. Gamage said.
"As a specialist in agri-pest control and the biggest supplier of
agri inputs in Sri Lanka, Hayleys Agro has the knowledge and the
products to combat the Mealy Bug outbreak," he said. "We are happy to
share our knowledge with the victims of the Mealy Bug as part of our
commitment to agriculture and the community."
He said the company had identified the need for a help desk as it is
not feasible for its extension teams to visit every affected area.
However, wherever feasible, Hayleys Agro is also providing a chemical
spraying service, Gamage said.
60 crops affected
About 60 crops that can be affected by mealy bug have been
identified. These include milky sap plants such as temple trees,
jackfruit, breadfruit, papaw, rambutan, crotons and other foliage plants
and plants belonging to the citrus variety such as lemon in home
gardens. The problem is rampant in the Western Province at present, but
has also been detected in Chilaw, Ratnapura, Kegalle and Anuradhapura.
The most visible sign of infestation is a white powdery substance mainly
on the underside of leaves. The life cycle of a mealy bug ranges from
21-30 days, but due to high temperature the life cycle can get shortened
to 7-15 days. Mealy Bugs can reproduce by laying eggs or by bearing live
young. The female mealy bug lays around 500-600 eggs at a time and these
eggs hatch in ten days. The nymphs, which are pale yellow, begin feeding
immediately. The young nymphs remain in a `crawler' stage for short
time. Gradually a white fluffy, waxy coating begins to form over their
bodies. As the coating gets thicker, the nymphs' movements become
sluggish.
Unique paint launched
A unique special effects paint that allows users to unleash their
creativity to produce distinctively individual finishes that look and
feel like wallpaper, has been introduced to Sri Lanka by Asian Paints.
Asian Paints users now can have fun with painting and enjoy a whole
new experience with the launch of 'Royale Play' and 'Royale Play
Matallics', a collection of innovative and ready to use special effects
finishes for interior walls by the Sri Lankan unit of the India-based
multinational coatings company.
These revolutionary designer paint products, introduced to Sri Lanka
for the first time, allow users to create their own designs on walls by
using specially designed 'application tools' also available at Asian
Paints.
They enable users to create many eye catching special effects that
give walls a distinctive look and feel. These include a soft and dappled
effect, a vertical or horizontal brush effect that gives the walls an
artistic finish, a fabric like finish with subtle or dramatic effects,
an old fashioned look, a comb effect with vertical lines, waves, curves
or horizontal stripes, a dramatic effect which is reminiscent of rough
plastered ancient walls, sandstone wall or a rough stonewall, a
colourwash effect that gives a crinkly, cross-grained finish or even a
hand - painted effect.
Commenting on this latest introduction to the Sri Lankan market, the
Director and General Manager of the Asian Paints Lanka Joseph L.
Pulikottil said: "Our intention is to allow users to give free rein to
their imagination and to be as creative as they like with new
dimensions, textures, colours and hues. This will remarkably enhance the
ambience of a living room, bed room, kitchen or even the verandah.
"These products are a dream come true for interior decorators."
He said the product is user-friendly and has to be used with a base
coat of Asian Paints Royale Luxury Emulsion followed by a topcoat of
Royale Play or Royale Play Metallics.
"These products are already very popular in the Indian market, where
it was launched about three years ago," he said.
Path to a British degree
Many students who get through their A/Ls with sufficient marks to
enter the university are unable to secure a place for themselves at
state universities due to the fact that only a limited number is
selected for the annual intake. This leaves good many of student
disappointed and frustrated as they are unable to realise their future
aspirations of higher education. The Informatics Institute of Technology
(IIT) offers a second chance for those students with adequate
qualifications who have missed the opportunity to enter state
universities through the unique scholarship scheme which enables them to
obtain a degree in Software Engineering and Information Systems with
Business Management from the University of Westminster, UK. This scheme
is comparatively more cost-efficient than most other alternative higher
education programs offered by the private educational institutes at
present and it helps the deserving students to receive an affordable
higher education and it also fulfils a national need by producing
qualified IT professionals for whom there is a big demand in the island
today.
Aptitude test
Associate Professor Alfred Perera said that this scholarship scheme
has been specially designed for the benefit of those students who have
done well at the A/L exam but have failed to enter a national
university. All applications for the scholarship scheme will be
collected at one central location and out of these applicants a certain
number will be selected for an aptitude test which will be conducted by
an independent body. Those who qualify through this test will have to
face a viva voce. This oral examination will test certain factors such
as their efficiency in using English language for effective
communication etc. The final selections for the scholarship program will
be made out of the students who pass through this viva process
successfully.
Abans offer air tickets for 10 lucky customers
Abans offer 10 lucky customers air tickets for LG sponsored world
20-20 LG's five year sponsorship package to ICC makes them the principal
sponsor of the World Twenty-20 2009 Cricket Tournament to be held in
England in June 2009.
To celebrate LG's sponsorship of this great international event,
Abans, sole agents for LG products in Sri Lanka will launch the "LG
20-20 Win Win" promotion where customers who purchase an LG product from
any Abans Showroom between February 20, and March 1, will be eligible to
enter a raffle draw where 10 lucky winners will receive return air
tickets to England with accommodation and match tickets to cheer our Sri
Lankan cricketers.
Quick service
With proven performance of guaranteed, quality products through
decades in Sri Lanka, efficient and quick after sales service and a
network of over 300 showrooms islandwide, Abans have made LG the No.1
brand of home appliances in Sri Lanka, reaching out to urban as well as
rural folk. LG's range of products from Door Cooling Refrigerators,
Flatron Televisions, Inverter Air Conditioners, Microwave ovens and
Steam Tromm Washing Machines are market leaders in Sri Lanka, helping
consumers to save electricity and money with innovative energy saving
products that also help to protect family health and the environment.
World class products
Now, Abans offer you the opportunity of being a two-fold winner. When
you buy any LG product from Abans Showrooms, you not only acquire a
world class product with value for your money, but also stand a chance
of a lifetime opportunity of winning a return air ticket to England with
accommodation and match tickets to be present in person at the World
Twenty-20 2009 Cricket Tournament to be held in June.The World Twenty20
England 2009 provides the opportunity to see the very best players in
the world, representing their countries, showcasing Twenty20 cricket on
a global stage.
It will be the second World Twenty20 with the inaugural event taking
place in South Africa in 2007, when India defeated Pakistan in the
final. A key feature of the 2009 event is that both the men's and
women's tournaments have been integrated for the first time.
The majority of match-days will include two games showcasing four
different teams. This double-header format allows spectators to view two
games on the same day with the same ticket.
Prawn hatchery at H'tota
Freshwater prawns, typically found in coastal estuaries around Sri
Lanka, will grow to six inches in length and are in high demand for
local consumption. Excessive harvesting has significantly reduced the
wild stocks and to meet local demand, the National Aquaculture
Development Authority (NAQDA) recommends the culture of prawns in tanks
and mud ponds in view of the fact that successful culture of freshwater
prawns can open up an export market thereby improving the livelihoods of
many prawn producers.
The limiting factor is the availability of young prawn larvae that
are produced by adults spawning in a controlled environment with eggs
being hatched and the larvae bred in tanks until they are of about one
centimetre in length (called prawn post larvae) and are then released
into tanks and mud ponds.
New hatchery
A new prawn hatchery for producing Macrobrachium rosenbergii post
larvae has been constructed by the Food and Agriculture Organisation (FAO)
of the United Nations in Kahandamodara, in the Hambantota district with
financial support from the Italian government. NAQDA, the State
authority promoting aquaculture activities in Sri Lanka has been
operating the country's only freshwater prawn hatchery in Chilaw since
2003, until the new hatchery in Hambantota came into operation in May
last year.
The post larvae produced by the new hatchery is supplied to farmer
co-operative societies in the Districts of Hambantota, Moneragala,
Ratnapura, Kurunegala, Ampara and Puttalam says Hatchery Manager
Sirikumara. The construction of the freshwater prawn hatchery which
includes 12 culture tanks was completed and handed over to NAQDA
operating under the Ministry of Fisheries and Aquatic Resources in
December 2007. The hatchery has the capacity to produce up to 20 million
post larvae annually while operations are at a peak.
It has already completed two cycles of production since operations
started in May 2008 and is currently in its third production cycle. So
far some five million post larvae (in two cycles) have been produced.
Macrobrachium rosenbergii is considered to be the most viable species
for commercial production in Sri Lanka and the operations of the
hatchery will make a significant contribution towards supplying quality
post larvae to freshwater prawn farmers in the country. FAO's hatchery
complex also includes a fully equipped microbiology laboratory to
facilitate the analysis of water quality and to detect diseases in brook
stocks as were as during post larvae.
Free to farmers
To stimulate the development of prawn culture industry the Government
will be giving post larvae free to farmers through co-operative
societies during the first two years of operation.
That the demand is growing is evident and prawn hatcheries are
expected to proliferate and the future look promising, especially for
farmers engaged in the trade.
According to NAQDA around 50000 families are expected to benefit
through prawn hatcheries in the years to come.
AIS assists to streamline operations
The Association for International Standards (AIS), associated to the
Ceylon Chamber of Commerce (CCC) has over the years assisted
organisations to streamline operations, support internal thought
leadership while developing strategies to promote products which in turn
create continuous demand for products and services. It also drives
organisations towards continued growth. Over the past 11 years, AIS has
helped the business community by introducing and promoting international
standards.
Seminars and workshops
During the past year AIS has had a series of seminars and workshops
that have been target-oriented, at all levels from different sectors
thereby enabling participants to relate to the issues at hand and work
towards overcoming them successfully. The areas focused on have been
Management for Efficiency Improvement, HACCP, Six Sigma, Clean
Development Mechanism, ISO 9000, Social Accountability 8000,
Introduction to ISO 22000, Budgeting in a Competitive Market
Environment, Quality Management System for HR Managers, Training Need
Analysis, Biz Etiquette, Journey from Fat to Fit, among others. Some of
these workshops have been conducted in Sinhala as well. These programs
have helped the businesses to be more competitive within both local and
international markets.
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Katunayake People’s Bank started new
Sisu Udana bank corner in Adiambalama R.C. Primary school.
Here Katunayake People’s Bank Manager Ananda Fernando
addresses the gathering. (from left) Deputy Pradesiya
Manager D. N. A. D. Joseph, Gampaha Pradesiya Manager K. B.
S. Kulasinghe and (R) Principal Mala Padmasili pins the
People’s Bank badges. Sales Development Officer Sudarma
Manel Ranathunga Vice Principal Lalitha Panangama also
participated.
Pic: Ivon Nissanka, (Divulapitiya group correspondent) |
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