World's Best Cabin Staff 2009:

Malaysia clinches award

Subang (2 April): Malaysia Airlines has regained its No. 1 position as "World's Best Cabin Staff" in the latest global online survey by Skytrax. This is the sixth time the airline has been given this recognition since 2001.

Malaysia Airlines Managing Director/ Chief Executive Officer, Datuk Idris Jala said, "I am delighted and very proud of our cabin crew. They have showcased Malaysian Hospitality at its best, treating our customers as valued guests in our own home. And for their efforts, they have been recognised internationally.

"This is really good news indeed, especially amidst these challenging times. It will put us in good stead as we move forward to achieve our vision of becoming the World's Five Star Value Carrier, offering customers the highest quality products and services at the most affordable price," he said.

The 2009 World Airline Awards(tm) are based on the annual World Airline Survey by Skytrax, which was conducted between August 2008 and March 2009.

Focused on the quality of onboard customer experience, the survey also looked at the "soft service" provided including cabin staff friendliness, enthusiasm and attentiveness, sincerity as well as consistency in service delivery, in addition to the usual general service efficiency.