Professional values vital for managerial excellence

Well defined, demarcated and a developed code of professional values are indispensable for managerial excellence. Professional values are the guideposts in the highway of managerial adventure. They are the springboards of your professional character, conduct, behaviour and attitude. It is the bedrock of your general, emotional and spiritual intelligence, 'Said CEO CENLEAD Dr. K. Kuhathasan.

Conducting a one-day orientation seminar for the newly promoted senior managers of the People's Bank at the staff training college of the bank recently, Dr. Kuhathasan, called upon the participants to develop a code of professional values aimed at maintaining a higher level of professional discipline, decorum and dignity to satisfy the rising expectations of the customers, internal and external.Dr. Kuhathasan said "Managers should not only develop a personal and professional vision, mission, goals, objectives and performance standards for themselves and for their staff based and built on the organisational vision, mission, goals and objectives, but also develop personal and professional values based and built on organisational values".

Your commitment, dedication, dependability and performance at work stems from the set of values you cherish and pursue.

A well groomed code of values will help you to win the confidence, trust and goodwill of your customers. Your charismatic and charming personality is the byproduct of your values. Managers with a good set of values are gifted with a pleasing, pleasant and persuasive personality and they always stand out, he said.

Success demands a steadfast commitment. What success means to you will depend on the value system you promote.

It is your value system that puts you ahead of others in all your endeavours.

Dr. Kuhathasan also called upon the newly appointed senior managers to lead people rather than managing them. "Managers are only interested in doing things right.

But leaders perform, practise and produce the right things at the right time. Managers are more interested in applying rules, regulations, systems and procedures.

Leaders on the other hand are more interested in new approaches and new ways of getting things done. Leaders are also more concerned about creative, innovative and inventive ways in which new products and services can be developed. In the banking industry, which is the most competitive industry today, managers should develop leadership skills and lead people to adopt and apply creativity and innovation as part of their daily activity to stay ahead in the industry".

"Through proper and prudent leadership, you can develop the much needed charisma and charm to motivate, inspire and tap the hidden and untapped potential of your staff.