RR Donnelley opens second BPO facility
BPO services provider RR Donnelley & Sons opened its second
outsourcing facility at the World Trade Centre, last week.
The company’s global outsourcing service provides transaction
processing and financial services to clients in Europe and the United
States of America.
Senior Vice President/Head Sri Lanka
and Trivandrum RR Donnelley’s Global Outsourcing, Asia
Operations Devapriya Perera, Vice President/Head Human
Resources and Communications Meena Sinha, US Charge
d’ffaires for Sri Lanka and the Maldives, Valerie Fowler,
SLASSCOM President, Dinesh Saparamadu and Information and
Communication Technology Agency Chairman Reshan Devapura.
Pic : Chinthaka Kumarasinghe
New client engagements along with the growth of existing client
relationships have driven the need for the expansion.
We have added two new state of the art facilities in India and
recently a second facility in Manila, Philippines.
The network, enables seemless delivery of work on a 24/7 basis, said
Senior Vice President, Sri Lanka and Trivandrum RR Donnelley’s Global
Outsourcing, Asia Operations, Devapriya Perera.
“Colombo is an attractive location for RR Donnelley because of its
access to a highly skilled talent pool. In Sri Lanka we focus on
knowledge based transaction processing to support the finance industry,
Vice President and Head Human Resources and Communications RR
Donnelley’s Global Outsourcing, Asia Operations Meena Sinha said, RR
Donnelley opened a BPO Unit in 1983 focusing on the UK market but today
with rapid and steady growth we have become the third party and the
largest BPO services provider in the country providing services to the
US market as well”.
“With the new expansion we are recruiting 1,000 more employees while
we already have employed 300. RR Donnelley’s Global services is a
pioneer in providing judgment based outsourcing solutions, supporting
clients through four vertically integrated service platforms and
The company’s global outsourcing business in Asia provides judgment
based professional support and industry focused solutions, including
legal support, financial management, premedia, transaction processing
and real estate services.
Clients include fortune 1000 companies, professional service
organisations and financial services firms across Europe and the United