Mobitel and SLMA launch 'Doc Call'

Sri Lanka Telecom Mobitel and the Sri Lanka Medical Association(SLMA) launched an advisory service permitting Mobitel customers to obtain initial medical advice from doctors who are members of the SLMA over the phone. Mobitel 'Doc Call' enables Mobitel customers to contact doctors through a Mobitel portal and receive immediate initial medical advice. This service allows customers to contact doctors by dialling 247.

"As the national mobile service provider we are proud to be the first to introduce this facility to the Sri Lankan market. 'Doc Call' provides Mobitel customers with the convenience of speaking directly to doctors who are members of the SLMA to get initial medical advice.

The service makes access to doctors convenient for Mobitel customers around the island. The introduction of this service further affirms our brand promise 'We care Always'." said Mobitel CEO, Lalith De Silva. The 'Doc Call' Medical Advice service is available 24 hours, seven days a week.

After dialling 247, the customer is connected to the Mobitel 'Doc Call' System where customers can select their preferred language for initial medical advice. Customers are then assisted by a call centre agent who will check the availability of a doctor and connect him or her to speak directly with a doctor.

President, SLMA Prof. Vajira H. W. Dissanayake said, "We are happy to partner with Mobitel to bring a service that would be useful to patients. Such services are available in other parts of the world and the launch of this service in Sri Lanka is timely. Health is considered the wealth of a nation. With Mobitel we now bring the best preliminary medical advice to a patient when needed. The SLMA is supportive of new technology to deliver medical services and this is our way of caring for patients we serve. We congratulate Mobitel for delivering a technological solution with 'Care'as its foundation".