Janashakthi's Motor Insurance sets industry benchmark

Janashakthi motor insurance's innovative Full Option Locator App allows customers to enter their vehicle or reference number to report an accident enabling a dedicated customer care representative to contact them.

The company offers three options - rapid settlement, where the assessor estimates the damage on-site and communicates the amount to the customer, with claim settlement benchmarked at 6 hours.

There is also cash in lieu settlement, where Janashakthi's internal assessors evaluate the damage and provide an agreed amount upon discussion with the customer (with claim settlement benchmarked at 12 hours), and normal settlement, where customers raise a repair estimate, with claim settlement benchmarked within 24 hours.

Customers have to fulfill several needs to qualify for the approved time frames.

Janashakthi has further revolutionised claim settlement, with the introduction of its new Easy Claim service. A customer whose claim falls within the stipulated value need no longer visit one of Janashakthi's branches to pick up a claim, but can pick up the approved claim payment within 24 hours or less from the ATM, eliminating the need to stand in queues at the bank.

Another vital point customers have to consider include the repair services insurance companies offer.

Janashakthi facilitates to source spare parts and supply quality spares to customers thus expanding their value added services. This service is offered free to customers.

"Janashakthi has consistently been one of the first movers in the motor segment, entering the market when others were hesitant to do so. Over the years, we have established ourselves in the segment not just through our product, but through superior service," said Chief Operating Officer, Janashakthi Insurance, Dayalanie Abeygunawardena.