ZILLIONe in the forefront of introducing world class CRM practices
"Beyond Contact Management and Exceeding Expectations" was the theme
of a forum sponsored by ZILLIONe Systems Solutions with the aim of
introducing the Sri Lankan Business Community to world class practices
in managing customer relationships effectively to gain a competitive
ZILLIONe Systems Solutions has been in the forefront of providing
technology based business solutions (For CRM, Finance, Human Resources
and Operations Management and System Integration) in Sri Lanka.
According to ZILLIONe's Managing Director T. Suresh, ZILLIONe the
company has been growing at a pace of 80% per annum in the last three
years, and world class business partnerships and brilliant customer care
practices are the secrets behind their growth success. ZILLIONe has been
a leading software Solutions provider for the past 25 years with a
clientele of over 300 organisations.
He said "Sri Lankan Businesses haven't yet fully utilised the
potential of the use of IT in effective Customer Relationship
Management, we at ZILLIONe have taken it upon ourselves to ensure that
the Sri Lankan businesses are geared for the future, we've already
introduced a CRM software solution to the Sri Lankan Market.
This forum concentrates educating the participants to exploit the
full potential of Customer Relationship Management in order to create
new sales opportunities and increase customer satisfaction levels so the
customer returns for future business".