ZILLIONe in the forefront of introducing world class CRM practices

"Beyond Contact Management and Exceeding Expectations" was the theme of a forum sponsored by ZILLIONe Systems Solutions with the aim of introducing the Sri Lankan Business Community to world class practices in managing customer relationships effectively to gain a competitive edge.

ZILLIONe Systems Solutions has been in the forefront of providing technology based business solutions (For CRM, Finance, Human Resources and Operations Management and System Integration) in Sri Lanka.

According to ZILLIONe's Managing Director T. Suresh, ZILLIONe the company has been growing at a pace of 80% per annum in the last three years, and world class business partnerships and brilliant customer care practices are the secrets behind their growth success. ZILLIONe has been a leading software Solutions provider for the past 25 years with a clientele of over 300 organisations.

He said "Sri Lankan Businesses haven't yet fully utilised the potential of the use of IT in effective Customer Relationship Management, we at ZILLIONe have taken it upon ourselves to ensure that the Sri Lankan businesses are geared for the future, we've already introduced a CRM software solution to the Sri Lankan Market.

This forum concentrates educating the participants to exploit the full potential of Customer Relationship Management in order to create new sales opportunities and increase customer satisfaction levels so the customer returns for future business".