ISmart and Timex tie up to enhance physical presence

Timex BPO, a three-year-old subsidiary of Fergasam Garments Industries and Timex Garments (Pvt) Ltd., an apparel manufacturing company established a strategic alliance with ISmart Global, a leading "Strategic Sourcing" services provider in India, with a strong presence in BFSI, Manufacturing, Consumer Durables, Telecom and ISP Verticals, formerly known as Lovelock and Lewes Services (P) Ltd.

The Timex BPO is rated as Sri Lanka's best tri-lingual third party call centre and the group employs approximately 7,000 employees has been in the market for apparel for over 35 years.

The BPO arm of the group offers a host of business solutions in the back office and call centre arena including services in the financial, insurance and customer care domains.

It has a high-end state of the art infrastructure, levels of expertise and superiority in the key areas of Human Resource profiling, Training, Quality Assurance, expertise and innovativeness that makes it one of the most promising BPOs in Sri Lanka in the near future.

ISmart set up in 1995 and employs 2,400 employees, has strong process and industry knowledge, professional management, financial strength and has a wide network of delivery centres across India and an impressive portfolio of clientele.

Their employee profile includes Chartered Accountants, Management and Financial Accountants, MBA graduates, and Design Consultant Engineers in addition to other professionals. It has state of the art facilities, experienced management team, excellent IT and communication facilities. The company provides end to end customised solutions to enterprises.

The management team of ISmart and Timex BPO comes with very rich experience in the BPO industry both domestic and international, together plan to capture the market opportunities available in the BPO arena in Sri Lanka and India by knowledge sharing, providing expertise to make the company's delivery model unique, robust and successful that would ensure customer delight.

CEO of Timex B. P. O. Moin Habib said, "This venture and alliance will enhance the physical presence of ISmart and Timex, along with broadening the horizons of business opportunities and better options to their portfolio of esteemed clientele"