Caltex Xpress Lube receives Productivity Award

Director MRF Car Care (Pvt) Ltd Imran Farook receiving his award from North Western Provincial Council Minister Ashoka Wadigamangawa, at the National Productivity Awards.

Caltex Xpress Lube MRF Car Care (Pvt) Ltd, received an award by the National Productivity Organisation for its outstanding productivity in service quality and efficiency, at the National Productivity Competition held recently.

The MRF car care service station has been a Caltex branded channel partner for the past seven years.

The decision to implement 5S by MRF was to elevate the process and standard used for material and equipment waste reduction and service delivery time. Further, all employees were actively encouraged to participate in problem resolution. The 5S implementation helped facilitate more regular customer feedback on the total value experience at Caltex Xpress Lube. After the new implementation of 5S, the station has achieved a noteworthy process to recycle and reuse waste water. More vehicle and worker safety signage were implemented. Quality management circles were appointed to help administer and sustain the new quality, efficiency and productivity improvements implemented.

The Caltex Xpress Lube concept is one of the company's international value propositions introduced to Sri Lanka with the aim of delivering utmost satisfaction to its customers. Presently, over 8 Caltex Xpress Lube centers, equipped with the latest technology and expertise have been established to cater to customer needs throughout the country.

These service centres are mandated to carry out a 16-point maintenance check on vehicles which are conducted by service personnel who have undergone extensive training by specialized Caltex Xpress Lube trainers.