HP Rapid repair centres launched
by Sapumali GALAGODA
Hewlett Packard Personal Systems Group launched HP rapid repair
centres for notebook consumers last week in Colombo.
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Prasanna Pushparajah, Channel Marketing Manager Asian
Emerging Countries, Alice Liew and country Manager Sri
Lanka, HP personal Systems Group, Lackshmindra Fernando. Pic
by Susantha Wijegunasekera. |
“In an era where technology has taken centre-stage in the way people
work, rest and play, the world’s leading personal computer manufacturer
and a leader in innovative technology, HP has created new possibilities
for technology to have an impact on people, businesses, governments and
society and this is the rationale behind launching HP Rapid Repair
centres”, said country Manager Sri Lanka, HP personal Systems Group,
Lackshmindra Fernando.
He said the objective of launching the express repair program is to
offer a unique value proposition to customers, who are users of
identified models. This kind of initiative will increase the perceived
value for HP and in a market place where many players are competing to
cater to the growing demand.
These centres will improve repair turn around time from two to three
days to two to three hours, improve customer satisfaction, provide this
express repair program a premium.
HP Rapid Repair Centres will offer customers of Pavilion DV4 and DV6
models the facility to get parts repaired or replaced within two hours.
Parts such as the battery, adapter, DVD Rom and Key Board can be
replaced through this service.
These centres will only provide support to customers who purchase HP
notebooks from authorised dealers and have registered as a HP E Club
member while the products have to be within the warranty period.
“The service will be available at three HP authorised service
delivery partners in Colombo. It will be increased to five partners in
the near future by including Kandy, South, and later islandwide” said
Fernando. He said “Customers look for choice when purchasing Notebooks
as they need to get a total consumer experience combining a world class
product supported by exceptional after sales services.”
HP brings a portfolio that spans to printing, personal computing,
software, services and IT infrastructure to solve customer problems. |
