SriLankan Airlines goes for ‘Altea suite’
SriLankan Airlines, the national carrier of Sri Lanka and the Amadeus
IT Group, a leading technology partner for the global travel industry
inked an agreement to upgrade the operational processors to Amadeus’
full Altea suite by 2014.
The deal will enable both SriLankan Airlines and its sister airline,
Mihin Lanka, to adopt Amadeus next generation IT suite to manage its
mission critical reservations, ticketing, inventory and departure
control processors. It will also facilitate the airline's entry into the
oneworld global alliance.
“SriLankan Airlines is one of the first to adopt the Altea Suite in
the Indian subcontinent and this will support the efforts to improve
efficiency as the technological development is critical for today's
The implementation is crucial to the evolution and expansion of
SriLankan Airlines to derive the benefits from our inclusion within the
oneworld global alliance, Director and Chief Executive Officer,
SriLankan Airlines, Kapila Chandrasena said.
The Altea suite will truly modernise our IT processors, enhancing our
service provision, whilst enabling us to become a more ‘customer
centric’ carrier than ever before which is highly significant for our
employees, passengers and partners, he said at the signing ceremony on
Thursday in Colombo.
“Having the right technology is important and we have obtained the
approval from the government for US $ 5 million capital infusion over
the next five years to modernise the existing fleet,” he said.
The airline has seen a reasonable growth where measures were taken to
increase the capacity to leverage with the growth in the travel industry
and economy, Chandrasena said.
Under the terms of the ten year agreement, the two companies will
work in close co-operation to begin the migration process from
SriLankan’s existing passenger service system to Altea with the first
phase of the migration covering the reservations, inventory and
ticketing modules scheduled to be completed during the year. Migration
to the Altea departure control system module is planned to commence in
the first half of 2014. Currently this system is used by over 120