Workshop on etiquette

The National Chamber of Commerce of Sri Lanka will conduct a one-day training workshop on Courtesies and Etiquette in dealing with clients and the public on June 6 from 9.00 am to 5.00 pm., at the Chamber auditorium at D.R. Wijewardene Mawatha, Colombo 10. The target audience is front-line staff, sales support staff, trainees and receptionists.

The trainer, Executive Director of Nedisa Corporate Social Interaction and Founder Principal of Nedisa Finishing School Nedra Wickremasinghe, will train participants on confidence building and how to receive visitors professionally, common courtesies and use of polite terms, tactful and courteous ways of handling all types of visitors, dealing with challenging and difficult customers with tact and diplomacy, service process and technicalities, dealing with interruptions caused by customers and co-workers, office grooming and styles at work and basic telephone techniques and courtesies.