Workshop on etiquette
The National Chamber of Commerce of Sri Lanka will conduct a one-day
training workshop on Courtesies and Etiquette in dealing with clients
and the public on June 6 from 9.00 am to 5.00 pm., at the Chamber
auditorium at D.R. Wijewardene Mawatha, Colombo 10. The target audience
is front-line staff, sales support staff, trainees and receptionists.
The trainer, Executive Director of Nedisa Corporate Social
Interaction and Founder Principal of Nedisa Finishing School Nedra
Wickremasinghe, will train participants on confidence building and how
to receive visitors professionally, common courtesies and use of polite
terms, tactful and courteous ways of handling all types of visitors,
dealing with challenging and difficult customers with tact and
diplomacy, service process and technicalities, dealing with
interruptions caused by customers and co-workers, office grooming and
styles at work and basic telephone techniques and courtesies.