Mobitel opens Customer Care Centre in Batticaloa
Chief Executive Officer, Mobitel, Ranjith G. Rubasinghe and
Lanka Telecom and Mobitel, P. G. Kumarasingha open the
Care Centre in Batticaloa. Senior General Manager, Sales and
Channel Development, Mobitel, Chandika Vitharana looks on.
Mobitel opened a state-of-the-art Customer Care Centre on Central
Road, Batticaloa on Monday. The centre is equipped with the latest 4G
LTE technology. It provides customers an opportunity to experience and
enjoy the most up-to-date devices including smartphones, tabs and data
devices to deliver the best ICT experience.
The Customer Care Centre marks a significant milestone for Mobitel,
as it demonstrates its commitment towards adding value to the ICT
landscape for Sri Lanka, including those who have limited access to
communication and new technology.
The Centre was set up to serve the growing customer base in their
preferred languages while also giving Mobitel the opportunity to
understand the customer needs in the region.
The Batticaloa Customer Care Centre also offers a diverse portfolio
of innovative enterprise solutions that include 'mTicketing', the ticket
reservation service for railway and airline ticket purchases, 'mHealth',
for healthcare services, 'mTrack', the GPS tracking solution, 'iCard'
the electronic card that ensures the safety and security of
schoolchildren, 'mReservations', for hotel reservations, 'Doc Call', for
healthcare services, 'mTaxi', for trishaw hires, 'mLearning', a distance
learning experience for students and the NFC-based fuel card system for
expediency at filling stations among other services.