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Mobitel opens Customer Care Centre in Batticaloa


Chief Executive Officer, Mobitel, Ranjith G. Rubasinghe and Chairman, Sri Lanka Telecom and Mobitel, P. G. Kumarasingha open the Mobitel Customer Care Centre in Batticaloa. Senior General Manager, Sales and Channel Development, Mobitel, Chandika Vitharana looks on.

Mobitel opened a state-of-the-art Customer Care Centre on Central Road, Batticaloa on Monday. The centre is equipped with the latest 4G LTE technology. It provides customers an opportunity to experience and enjoy the most up-to-date devices including smartphones, tabs and data devices to deliver the best ICT experience.

The Customer Care Centre marks a significant milestone for Mobitel, as it demonstrates its commitment towards adding value to the ICT landscape for Sri Lanka, including those who have limited access to communication and new technology.

The Centre was set up to serve the growing customer base in their preferred languages while also giving Mobitel the opportunity to understand the customer needs in the region.

The Batticaloa Customer Care Centre also offers a diverse portfolio of innovative enterprise solutions that include 'mTicketing', the ticket reservation service for railway and airline ticket purchases, 'mHealth', for healthcare services, 'mTrack', the GPS tracking solution, 'iCard' the electronic card that ensures the safety and security of schoolchildren, 'mReservations', for hotel reservations, 'Doc Call', for healthcare services, 'mTaxi', for trishaw hires, 'mLearning', a distance learning experience for students and the NFC-based fuel card system for expediency at filling stations among other services.

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