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| Sunday, 1 December 2002 |
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Business |  |
| News Business Features Editorial
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Eden Resort and Spa among the Top 10 Eden Resort and Spa, a flagship of the Confifi Group Hotels, has been declared one of the top 10 hotels in the world by UK's leading up-market tour operator, Saga Holidays. The Saga Annual Awards Dinner 2002 was held recently in London where Stefan Furkhan, Managing Director of the Confifi Group received the award for the third place in the top 10 category of Travellers World. Saga specialises in holidays for mature clients. It emphasises quality and customer satisfaction and aim to consistently achieve the highest levels of customer service in all aspects of the holiday experience. Saga Annual Awards ceremonies are held to recognise its partners and suppliers who have achieved extremely high standards and help achieve Sagas customer satisfaction goals. The awards are based on the results of the questionnaires completed by customers at the end of their holiday. These questionnaires cover areas such as quality of service, comfort, cuisine, entertainment and related customer criteria. Furkhan, commenting on the achievement, stated: "It is all the more gratifying to receive this award as it is based purely on the customer feedback, which requires consistently high standards of service to be maintained. Considering that the Top 10 is chosen from over a thousand supplies and hotel partners to Saga, we are indeed honoured and thrilled that we achieved the third position overall. This is the second time that Eden has come in the Saga Top 10. The Eden Resort and Spa offers Saga members the Saga Lounge facility of checking in, usage of the library and conference facilities. |
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| Editorial | Security Produced by Lake House |
