FedEx scores a first
FedEx Corp. (NYSE: FDX) was rated Number One in customer satisfaction
in its industry and also first among 130 companies rated overall by the
University of Michigan's American Customer Satisfaction Index (ACSI).
The ACSI is the only national, cross-industry measure of the quality
of US economic output and scores companies based on customer
expectations, quality, value and intention to re-purchase.
This quarter's rankings place FedEx at the head of the Express
Delivery industry, with a score of 85 out of 100. The industry average
for 2008 is 82.
The ACSI overall score is 75.2.
FedEx has been rated Number One in its industry for 11 consecutive
years and for 13 of the last 14 years. |
