Firstsource Dialog Solutions completes one year

Firstsource Dialog Solutions (FDS), a joint venture between Firstsource and Sri Lanka's Dialog Axiata (FDS) has contributed to Firstsource's Asia Business Unit, amounting to Rs 430m in the first year.

Firstsource Dialog Solutions began operations in May 2011 to manage Dialog's customer contact management operations across its mobile, fixed line, pay television and broadband businesses.

President, customer management, Asia Sanjay Venkataraman said, "Our foray into Sri Lanka was a strategic move to strengthen our position in the SAARC market and address the growing requirement of contact-centre management in the region. Today I am happy to say that the strategy has borne fruit for Firstsource with Sri Lanka contributing to our overall business".

"We expect 2012 to be a year of two-pronged growth as we focus on talent enhancement and leadership development as well as financial and operational excellence," he said.

Group Chief Executive of Dialog Axiata PLC and Chairman of FDS, Dr. Hans Wijayasuriya said, "We are proud to note the significant strides made by FDS during its first year of operations.

The company under the leadership of its experienced and skilled management, has focussed on the development of the Business Process Outsourcing capabilities across a wide range of customer service offerings.

The outcome of their efforts are demonstrated through the quality of service they have delivered to Dialog and other clients as well as through the company's consistent success at Customer Operations Performance Centre Certification - the international quality benchmark for BPO operations".