SriLankan improves IT services

SriLankan Airlines, the national carrier, has selected BMC Remedy Software to implement a comprehensive Information Technology Service Management (ITSM) platform.

The decision came after a rigorous competitive review. Head of Information Technology for SriLankan, Kamal Nanayakkara said, "Our goal at SriLankan Airlines is to bring end user satisfaction with unparalleled service and performance levels that will ultimately reflect positively on all our valued customers. BMC Remedy ITSM will help us improve the performance of our IT infrastructure and deliver favourable business impact and adjust and scale up to the rapidly growing business volumes."

A spokesman for the airline said, "BMC's Remedy Service Desk solution is a modern and intelligent platform that is compliant with the IT Infrastructure Library (ITIL) standards, making it capable of handling asset management, incident management and change requests for both hardware and software infrastructure."