Hameedia launches 'Grooming Consultants'
Hameedia strives to further enhance the brand's service standards
with its latest innovative customer-care solution, 'Grooming
Consultants'.
Staying in-line with the evolving needs of its clientele, the launch
of 'Grooming Consultants' ensures that Hameedia customers are guaranteed
a positive and personalised client experience.
Managing Director, Fouzul Hameed said, "At Hameedia we are passionate
about fashion. This is reflected in every minor detail undertaken by
us."
"Over 50 percent of our retail staff deliver 360 degree grooming and
fashion solutions from tailoring to fashion consultancy, to offering
total wedding solutions for grooms," he said.
"This new service practice is set to change the realm of customer
service in fashion and set a new benchmark in the industry," Hameed
said.
The concept of 'Grooming Consultants' which is another first in Sri
Lanka, offering discerning clients personalised service. The 'Grooming
Studio' is an innovation created by Hameedia to offer total grooming
solutions under one roof.
Solutions offered include the selection of a groom's attire, the
co-ordination of his suit with his bride's clothing and personal
grooming advice which pays close attention to details such as the
groom's posture and haircut.
The launch of 'Grooming Consultants' will enable Hameedia to deliver
the ultimate customer service experience.
Fouzul Hameed said, "Sri Lankan men have evolved over a period of
time and with changes in their social behaviour, their need for
fashionable products has also evolved. 'Grooming Consultants' will
ensure that the discerning customers of Hameedia will enjoy a positive
fashion experience which will result in customer satisfaction for our
clients and a sustainable competitive advantage for our brand." Hameedia,
set up in 1949, has a network of over 30 outlets across Sri Lanka. It
has also been growing its presence globally with outlets in the Maldives
and Australia.
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