Man forced to fly 16,000km to use cashpoint
June 28 BBC
An Australian man has racked up thousands of kilometres in flights
trying to withdraw money from his bank account, after a security upgrade
rendered his cash machine card invalid.
Education consultant Robert Lewis had trouble accessing his cash when
he tried to use his HSBC bank card, issued in Hong Kong in 2011, in his
hometown of Wagga Wagga Australia, the South China Morning Post reports.
He was told he would have to make a 10-hour round trip to the HSBC
branch in Sydney to fill out a change of address application form in
person in order to get an internet security device.
But his problems grew when his original Hong Kong branch rejected the
application, saying his signature didn't match their records. Lewis was
left with no choice but to fly another 7,400 km (4,600 miles) to Hong
Kong to show bank officials his passport and identity card, where the
blunder was finally sorted out.“Hong Kong could have spoken to Sydney
and faxed a copy of the documents,” says Lewis, who is seeking redress
for his travel costs and a goodwill payment for the hassle. He says he
expected more from a bank which advertises itself as the “world's local
bank”.
“This has cost me an incredible amount of time and income,
inconvenience, stress and anxiety. It is hardly the thing you expect
from an international bank,” he told the Post.The bank has apologized
for its mistakes in processing his application.
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