Roadside assistance from Ceylinco

Roadside assistance at no extra cost was introduced by Ceylinco Insurance in 2005 for all its VIP on the Spot Customers. Five years later, the service is still utilised by customers who find services such as attending to a flat tyre, jumpstarting the vehicle, diagnosing an electrical fault, offering locksmith services and even assistance in finding a mechanic when stranded on the road - an exceptional service focused on the customer, yet offered free of charge.

"Ceylinco Insurance has been the pioneer in introducing new services such as the On the Spot Claim Settlement", said Saliya de Zoysa of Mirihana, Nugegoda, a long time customer who has continuously used 'roadside assistance' since 2005.

"As a VIP On the Spot customer of Ceylinco Insurance, free roadside assistance has been a key feature that I have personally found very useful", said Sumathipala Kariyawasam of Ratmalana, " Within 30 minutes, the company's round-the-clock call centre activates the process whereby the company's automobile engineer of the area where the customer is stranded arrives and the vehicle is restored as fast as possible. I have made use of this service a number of times, over the years."

"It is a service offered free of charge irrespective of the type of the vehicle or its value and is focused on providing outstanding customer service," said Wasantha Wimalaweera of Gampaha.

Ceylinco Insurance On the Spot VIP free roadside assistance is available 24 hours a day, 365 days a year.

Assistant General Manager, Marketing, Ceylinco Insurance, Senaka Rajapakse said, "We are a company that believes in listening to customers - their feed back has always been the bedrock of our success. In the case of roadside assistance, providing it free of charge has been a value-added service our customers have come to appreciate and use extensively.

Although another insurance company has recently introduced a similar service in return for a premium six years after us, it really cannot be called revolutionary since we pioneered it as a free service. In today's customer-driven marketplace, charging a premium for a service that the customer expects an insurance company to deliver free of charge, is not what the customer wants."