SLT recognised as Certified Knowledge Management Organisation

Sri Lanka Telecom (SLT) was recognised as 'First Certified Knowledge Management Organisation' in Sri Lanka by KM Pro, a US based non-profit professional organisation that seeks to encourage knowledge management practices among business organisations and people across the globe.

SLT was awarded this certification, after presenting a comprehensive report on Knowledge Management (KM) that is being practised by the company, marking the company as 'the pioneer KM organisation in Sri Lanka'.

This certification evidenced that the company satisfied all the knowledge management criteria and guidelines set out by KMPro. SLT also has in place a KM team, comprising of chief officers and other senior management, and headed by the Group CEO, to effectively drive knowledge management within the organisation.

"We are privileged and proud to be the first company in Sri Lanka to receive the Knowledge Management Certification," said Group CEO, SLT, Lalith de Silva, who is also the Head of the KM team.

"Effective generation, storing and sharing of knowledge is crucial for the progress and sustainability of any organisation and community.

We strive to facilitate connectivity with the rest of the globe, to create an information-rich society that will foster innovation," he said.

"While we appreciate the efforts of KMPro in encouraging the adoption of effective KM practices across the globe, we also encourage other organisations to adopt KM best practices into their day-to-day business operations which will not only help improve organisational performance and ensure sustainability but will also add value to society," de Silva said.

Having been in the industry for over a century, SLT comprises a large talent pool of approximately 7,000 employees. Over the years, the company has acquired a significant amount of implicit and explicit knowledge, which it has continuously strived to manage and share effectively with a futuristic vision. SLT has implemented a learning culture, where knowledge is efficiently and effectively generated, stored and shared among all employees.

Training and development of employees has also been identified as a key strategic objective of the company, and a high degree of importance has been given to knowledge sharing among employees.

Thus, regular knowledge sharing sessions are a norm in the company, where employees who have undergone training are given the opportunity to share what they learned from others in the company.

The company also facilitates e-learning for employees through the intranet, enabling them to be continuously up-to-date and knowledgeable in their relevant fields and professions.

To foster innovation among employees, SLT encourages active participation of all staff in company decision-making by providing open channels to communicate their ideas and suggestions for continuous improvement of the company.