IATA awards ISAGO to SriLankan
The International Air Transport Association (IATA) awarded SriLankan
Airlines the IATA Safety Audit for Ground Operations (ISAGO)
certification, following the successful completion of a comprehensive
audit of all ground-handling operations at Colombo's Bandaranaike
International Airport. SriLankan's Head of Service Delivery, Captain
Milinda Ratnayake, said: "SriLankan is proud to be the first company in
the South Asia region, and only the sixth airline in the world, to
obtain ISAGO registration. We have made 2009 "The Year of our Customer",
and we believe that our customers will benefit immensely when we aim for
and achieve the highest standards in all customer-centric activities."
ISAGO is a globally accepted industry best practices programme for
airport ground handling operations. The programme was introduced by the
International Air Transport Association (IATA) to improve ground
operational safety standards at airports.
Sri Lanka is expecting a boom in international travel following the
dawn of peace in the island nation with the end of a long civil war.
The island has already drawn the attention of global tour operators
with its golden beaches, rich culture and heritage, bargain shopping,
and excellent geographical location connecting east and west at the base
of the Indian Subcontinent. SriLankan is the sole ground handler at
Colombo's Bandaranaike International Airport, which is reputed as the
finest in South Asia with its luxurious lounges, state-of-the-art
aerobridges, and well-stocked duty free collection. Many types of
airlines frequent BIA - full service carriers, low cost airlines, and
seasonal charter flights - from various parts of the world including
Europe, the Middle East, India, and the Far East.
Manager Airport Service Support, Ajith Fernando, said: "The ISAGO
registration will provide full confidence in our service on the part of
all airlines that operate to BIA.
"This is of utmost importance as Sri Lanka is preparing for a boom in
tourist arrivals this year."
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