Social media disputes: Over 2,000 complaints
Sri Lanka Computer Emergency Readiness Team (SLCERT) of the
Information and Communication Agency (ICTA) said that from January to
end of October over 2,000 complaints have been received from the public
over disputes related to social media and the internet.
Senior information security engineer of SLCERT, Roshan Chandraguptha
said that the majority of the complaints are related to facebook which
is the most popular social media among Sri Lankans and only few cases
have been reported from the users of Twitter and LinkedIn social
Internet use has been rapidly increasing and by June this year the
number of internet subscribers was at 2,736,700, a 620 percent increase
compared to June 2010.
Mobile internet and email subscription has increased from 120,000 to
2,233,801, according to Telecommunication Regulatory Commission
He stressed the need for users to be aware of internet security to
minimise social issues and financial and economic losses.
Chandragupta said that complaints from business organisations are
rare because of the professional and secure application of technology.
Most of the issues are related to Facebook or email accounts and the
reasons for the issues are mostly related to insecure, loose passwords,
sharing passwords or adding unknown persons to Facebook accounts as
Therefore, social media and email users should be careful and refrain
from sharing passwords and limit the social media accounts to known
people. Sometimes the person in the social media account and the person
operating it are not the same.
Creation of fake social media accounts in the names of celebrities is
a major issue and those who face such issues can inform the relevant
social media organisation and block the fake accounts, Chandraguptha
Hacking of social media accounts and email accounts is another common
issue and users can become victims by entering their passwords and
account information into fake email links sent under the name of email
or social media operators.
Therefore, users should be careful before entering such details.
Social media is productively used by the majority of the people and
disputes of this type and social issues are rare and SLCERT can assist
users in internet security, he said.