CSR - A platform for societal development
By Dr Lalith Senaweera
With development of world trade, organisations make huge profits by
selling its products and services. However, at the same time the world
population is also facing many issues such as environmental degradation,
global warming, water issues, food security issues and malnutrition and,
therefore, many organisations in the world have given more attention to
these issues which are becoming basic needs of the society.
It is proved fact that if society is not in order then a country or
the world will face enough problems which may lead to a situation where
the planet or the earth may not be suitable to live for future
generations.
Moreover, according to statistics, today nearly a third of all
children in developing countries are underweight and that 80 percent of
the world's population live in countries where income differentials are
widening.
Profit
Therefore, it is our responsibility to look after our society which
in turn provides immense benefits to our society and the public at
large. When an organisation makes reasonable profit it can contribute a
certain portion of such profits for the benefits of society. It helps to
put society in order which ensures the continuity of the business while
paving the way to address the wants and needs of society.
This is a vital matter and today, the three Ps concepts of People,
Planet and Profits is given more attention by many organisations the
world over. However, ISO 26000 is a guidance document and not a
management system standard and, therefore, it does not specifically
contain needs against which an organisation or its management system
could be audited and certified.
ISO 26000 provides guidance on what social responsibility is and how
organisations can operate in a socially responsible manner. When using
ISO 26000, the more appropriate way is to consider societal,
environmental, legal, cultural, political and organisational diversity
and differences in economic conditions, while being consistent with
international norms of behaviour.
ISO 26000 provides guidance for all types of organisations
Benefits
1. Concepts and definitions of social responsibility. 2. Background
and characteristics of social responsibility. 3. Principles and
practices relating to social responsibility. 4. Main subjects and issues
of social responsibility. 5. Integrating, implementing and promoting
socially responsible behaviour throughout the organisation and, through
its policies and practices, within its sphere of influence.
6. Identifying and engaging with stakeholders. 7. Communicating
commitments, performance and other information related to social
responsibility.
However, managers' respond to corporate social responsibility in
different ways and most of them consider what actions most benefit
society, as societal issues are constantly changing based on events,
public opinion and media campaigns taking place in society.
The Sri Lanka Standards Institution (SLSI) has adopted ISO 26000
standard as the national standard - SLS ISO 26000 to pass on the
benefits to the nation. SLSI has conducted a number of awareness
programs on this international standard to educate the business
community. Today, SLSI is developing a Web page to promote Social
Responsibility and ISO 26000 including different case studies.
Tool
It is the belief of SLSI, that ISO 26000 will become a powerful tool
and help organisations, governments, associations, and non-governmental
organisations to implement the three Ps concept through the
implementation of different programs throughout the world.
At the World Economic Forum in Davos, Switzerland, in January 1999,
then UN Secretary General Kofi Annan submitted the 'Global Agreement'
which was officially put into effect at the UN headquarter in July 2000.
This agreement was for organisations to observe the nine basic
principles regarding human rights, labour standards and environment,
which includes the following nine principles -
1. Organisations should support and respect the different
internationally recognised human rights.
2. Organisations should never participate in any activity that
disregard or override human rights.
3. Organisations should support freedom of association and
acknowledge the right of collective bargaining.
4. Organisations should not enforce compulsory labour in various
forms.
5. Organisations should effectively prohibit child labour.
6. Organisations should put an end to any discriminatory act in
recruiting and using the workforce and in respect of industries.
7. Organisations should take precautions against environmental
challenges.
8. Organisations should take the initiative to undertake more
responsibilities on environmental protection.
9. Organisations should encourage the development and promotion of
science and technology that are harmless to the environment.
These principles originated from the Universal Declaration of Human
Rights, International Labour Organisation Declaration on the Basic
Principles and Rights of Working and the Rio de Janeiro Declaration on
Environment and Development.
The nine principles are related to human rights, labour standards and
environment. The observation of the nine principles means that,
internally, an organisation should guarantee the dignity and welfare
treatment of its corporate social responsibility as a principle of
management, thus contributing to a more conscious and sustainable use of
natural and human resources.
Criteria
However, Carroll (1999) has indicated four perspectives as a
criterion of corporate social performance.
The four facets can be explained in a critical manner -
Economic responsibility
This is the most important facet as it is where the organisations
make profits using ethical practices and, therefore, the managers can
consider focusing on any burning issue or issues of society by
contributing to improve or to upgrade that area without any hesitation.
In other words without making profits or driving the organisation in
the right direction it is impossible for managers to make any decision
to consider the societal issue.
However, the most important factor to be considered under this
perspective is to work organisations in an ethical manner and then based
on those practices only to make the organisations profit oriented.
Legal responsibility
This is a vital criterion for the organisations as this demonstrates
the responsible behaviour of the organisation. This has a broad meaning.
International Standard on Social Responsibility
The International Organisation for Standardisation (ISO) has
published ISO 26000 standards to assist organisations to contribute to
social development while paving the way for sustainable development.
It encourages them to go beyond legal compliance, recognising that
compliance with the law is a fundamental duty of any organisation and an
essential part of social responsibility. The standard aims at promoting
common understanding in the field of social responsibility and to
complement other instruments and initiatives for social responsibility,
not replace them.
Legal needs have to be first identified by the organisation and then
it should be interpreted taking into consideration its relevancy. Once
it is done those interpretations should be considered as binding and
accordingly all employees of the organisation should be educated on
those by having internal awareness programs to ensure that legal needs
are always adhered to by the employees of the organisation.
Ethical responsibilities
This is an important perspective which may not be covered by law, but
includes the employees actions which should always be right so that
those actions benefit society in a wider manner such as discouraging
tobacco consumption or supporting socially disadvantage groups.
This will encourage good qualities among the managers and employees
which would enhance the organisation's corporate image and help to
develop society.
This covers the improvement of the level of socially responsible
behaviour within the organisation using a code of ethics and ethical
structures.
Discretionary responsibilities This facet and perspective does not
cover the details given under other three perspectives which include
anonymous donations with no expectations or sponsorship of local events
and contribution to charities.
The above criterion can be used to evaluate corporate performance in
the social responsibility arena.
The writer is the Director General and CEO Sri Lanka Standards
Institution and ISO DEVCO Chair - Committee for developing country
policy matters. |