Skytrax ranks Mihin Lanka third

Mihin Lanka has been ranked by Skytrax as the third best low-cost airline in Central Asia and India in 2015. The airline, launched in 2007, strives to deliver quality service by adapting to passenger needs and maintaining the high standards. The airline has evolved into a trusted brand for travellers within the region.

The Skytrax rank is based on customer satisfaction survey results of product and staff service standards, supplied by the airline in the cabin and the airport.

The Skytrax Awards, launched in 1999, surveyed 18.9 million airline passengers in 110 countries from September to May to ascertain its rankings.

The awards judge airlines on 41 assessment items, from online booking and cabin comfort to food quality and crew friendliness.

Mihin Lanka, previously ranked as ninth, has secured third place in the ranking this year. The improvement in ranking recognises the high levels of service provided by Mihin Lanka to customers at all stages of their flight, from the airport to the cabin, and the ongoing improvements to the service quality implemented to meet the needs of the increasing customer base.

Mihin Lanka operates in a growing number of destinations in the Indian sub-continent, with direct flights to Dhaka, Seychelles, Jakarta, Bahrain, and Lahore.The airline recently launched direct flights from Colombo to Kolkata, operating the service three times a week. It also introduced a new Business Class cabin with an enhanced ground and inflight service to provide passengers greater comfort and value added service.