Flemingo Duty Free grows at BIA

Flemingo’s duty free business has grown steadily since it launched operations at the Bandaranaike International Airport in November, 2011, the company said. The company has been working with leading suppliers and partners to bring in exciting promotions and offers to its customers.

Flemingo’s Chief Operating Officer - Asia, P.K. Thimmayya said, “Flemingo understands the need for luxury brands and product lines and also the need for variety for the customer to choose from, and with this in mind we pioneered the listing of many luxury brands and product lines in Sri Lanka thus giving the discerning customer a variety to choose from.” “We don’t believe in half measures, once in a country - be it big or small, we are committed to customer delight and engagement and have made huge investments in improving retail theatre and focus on highly visible promotional activities.. Innovation in customer interaction and engagement is an important focus with Flemingo. Latest technology is used to ensure speedy and efficient check outs keeping in mind consumer convenience and comfort,” he said. Thimmayya said customer delight and satisfaction were paramount to Flemingo and he said they would endeavor on a continuous basis to offer the best deals and promotions within the region. “One of the main marketing objectives is to ensure that there are continuous promotions planned through the year across categories thus ensuring continuous innovation and excitement on the shop floor,” he said.

“With the launch of Flemingo in Sri Lanka, duty free retail got a facelift and has undergone a huge transformation. The quality of retail, fit outs, furniture and last but not least customer service improved tremendously which resulted in an overall improvement of the Sri Lankan duty free complex with the other operators too refurbishing their shops to keep up with Flemingo’s standards,” Thimmayya said.