Combank goes for ‘OTAP’
The Commercial Bank of Ceylon has introduced‘Over the Air PIN’ (OTAP) for
credit, debit/ATM cards, setting up another benchmark in technological
innovation, speed and customer convenience.
New card holders of the bank will no longer be required to wait for their PIN
(Personal Identification Number) to arrive in the post to activate and use their
cards, Instead, they will now receive their PINs to registered mobile phone
numbers via SMS, when the cards are ready for collection.
“We are delighted to introduce yet another technological improvement to bring
convenience to our valued customers through the introduction of OTAP,” Managing
Director of Commercial Bank, Jegan Durairatnam said.“At Commercial Bank we are
keen to introduce technology that matters in the lives of our customers.
We areparticularly glad to introduce this development immediately after our ATM
network was made EMV compliant, thus assuring maximum security according to
international standards,” hesaid.
The PIN sent to a mobile phone via SMS is a temporary PIN and the message
requests the customer to visit any of the 630ATMs of Commercial Bank to register
a new PIN for the card. The card is automatically activated when the PIN number
is changed.
The OTAP method minimises the waiting time, and security is ensured by the fact
that the temporary PIN sent to the mobile phone is only valid for changing the
PIN. If an existing customer misplaces or forgets his or her PIN number, a new
temporary PIN will be sent within an hour of notifying the Bank. |