Solutions easy when problems are well-defined
Problem-solving skills have value in many areas of life. Employers
value employees who can solve problems without the need to always find a
supervisor. Entrepreneurs may need to think outside the box to create a
business that thrives and stands out from other similar businesses.
First, you must recognize there is a problem before you can solve it.
If something doesn't feel right or doesn't provide the expected outcome,
you may have a problem. Understand the circumstances and determine
whether or not a problem exists.
If you are unclear as to what needs to be solved, then you are
probably going to do the wrong thing and get the wrong results. To
understand the problem, you need to assess and analyze the problem
carefully.
Sounds simple enough, but some people jump the gun and try to start
solving the problem before they have analyzed and understood the problem
in its context.
Continue to ask 'why questions' until you have a good understanding
of the problem.
Options and alternatives
After you have explored the level of the problem, think through all
the viewpoints, so you can find the best solution for it. Involve your
team, if a team exists. Whenever there is a problem, ensure you can
describe it equally well from each team member's viewpoint.
Take the time to come up with as many practical solutions as you can.
Don't discount answers at this stage. Take them all in and list them so
you can explore all possible solutions. Don't be afraid to think outside
the box and suggest solutions that may not be part of the standard
process.
Take your list and begin to weed out the impractical, to focus on the
practical. If you have a team, you might suggest each team member takes
one or two suggestions and investigate how that suggestion could correct
the problem. Analyze the changes that would occur in the overall
process, not just in the immediate problem.
Don't create a new problem with your solution - be careful!
You may find that making a list of all the steps involved in your
problematic situation will help you identify possible consequences and
missteps. You can also share solutions with other team members to see if
others see potential benefits and risks you missed.
The right choice
Choose one or two possible solutions and implement them. You may want
to implement solutions one at a time.
Watch the situation and evaluate how your solution changes things.
Careful observation may allow you to alter your choices quickly if the
solution doesn't solve the problem or creates changes you didn't expect.
Keep track of the problems you successfully solve in your current
role. Your thinking and effective problem-solving skill will help you
advance in your career and your employer to benefit.
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