Durdans Hospital upgrades communication systems

The communications systems at Durdans Hospital was upgraded recently.

Based on an ultra-high speed fibre optic cable network, the new systems include a state-of-the-art multi-media call centre, wi-fi facilities for guests throughout the hospital, high speed connectivity among Durdan's over 44 islandwide laboratory network and PEO TV facilities for all rooms.

Sri Lanka Telecom was the communications solutions provider and Metropolitan Communications the software provider for the venture.Chairman, Durdans Hospital, Ajith Tudawe, Managing Director, Metropolitan, Roshan Tissera, Chief Enterprise and Wholesale Officer, SLT, Kiththi Perera and representatives of the three companies were also present at the opening.Marketing Communications Manager, Durdans Hospital, Rae Devadason said, "We are pleased to offer Durdans patrons multiple services through this tri-partnership. Free wi-fi is a growing need among patients and guests visiting the hospital. We have opted for fibre optic connectivity which will pave the way to a paperless hospital environment soon with patients accessing records online."

"The 12-agent multi-media call centre will handle inbound general inquiries, consultation appointments while also managing outbound calls to specialists, marketing campaigns and patient follow-up programs. Custom-designed for Durdans Hospital, the multi-media call centre also offers SMS and e-mail notification facilities for patients and consultants," he said.