Dialog Telekom honoured with three awards
|
Second and third from left: Ayomal Gunasekera, Manager, Service
Integration and Compliance - Group Service Delivery and Ms.
Sandra De Zoysa, Group Chief Customer Officer with the award
among representatives of GCCRM.
|
Dialog Telekom, Sri Lanka’s premier Telecommunications service
provider was honoured with three awards at the Asia Pacific GCCRM
Customer Management Awards ceremony held in Shanghai China. Following
the success at the Customer Relationship Excellence (CRE awards) in
2007, Dialog Telekom’s Service Delivery excellence secured international
recognition on an Asia Pacific wide stage - winning the awards for
Customer Management Strategy, Customer Management Technology and
Excellence in Retail Customer Experience.
“Our focus on excellence in service delivery is inherent to our
corporate vision of enriching the lives of our customers.
The desire and commitment to make each and every customer interaction
a pleasurable experience is strongly embedded in the work ethic of our
service delivery team. I am very proud that their efforts and dedication
to service have been recognised at international level.
I am confident that these awards would motivate our team to continue
to innovate along multiple dimensions of service delivery to delight our
customers who in turn are the nerve centre of our business” said Dr.
Hans Wijayasuriya, Group Chief Executive of Dialog Telekom PLC.
Through the Asia Pacific Customer Management Awards, GCCRM aims to
enhance the standard of customer management by benchmarking customer
servicing best practices across different disciplines and industries.
|
