Abans relocates service centre

Abans Ltd relocated and expanded its service contact centre. The Abans service contact centre is now housed within Scicom Lanka premises, where they will work with state-of-the-art equipment. The new premises offer modern contact centre facilities, including ergonomically designed workstations, high-end infrastructure and a contemporary training centre.

Scicom (MSC) Berhad of Malaysia have just completed building a state-of-the-art 300-seat facility in Colombo.

All staff in the centre have been trained and are fully equipped to address all customer queries and concerns. The staff will also undergo regular assessment and periodic retraining to provide the best possible care and assistance to customers.

An Abans spokesman said, "The new service will serve Abans customers better. The centre will provide customers with quality interaction and ensure that constructive feedback is provided to employees and the company to avoid or immediately rectify problems and errors." A spokesman for Scicom said, "The facility is primarily to support premier companies in all local languages and provide a differentiated customer care experience to their customers. These services will be a competitive advantage for a discerning client-base, based on Scicom Total Quality Management focus."